IMC Board of Directors

Erin Moos
Erin MoosIMC Chair
Target Corporation
Minneapolis, MN

Erin Moos is the Senior Director, Reputation Management, at Target Corporation.  In this role, she leads the company’s efforts around Reputation & Risk, issues management, escalated risk events and crisis management. She leads these cross-functional initiatives to anticipate, prepare for, respond to and recover from reputation issues, incidents and crises. Moos previously developed and led the Enterprise Risk program at Target, as well as held positions on Target’s communications team.

Before coming to Target, Moos worked in government and politics, serving as the Director of Communications and Appropriations for former U.S. Senator Judd Gregg (R-NH) for nearly a decade in Washington, D.C., and working in leadership positions on several political campaigns.

Moos holds a master’s degree in liberal studies with a focus in public policy from Georgetown University, a bachelor’s degree from Dartmouth College, and completed the Humphrey Policy Fellows program at the University of Minnesota.

Teresa Yancey Crane
Teresa Yancey CraneIMC President
Issue Action Publications, Inc.
Leesburg, Virginia

Teresa Yancey Crane is a recognized expert on Issue Management, having contributed directly to refining the disciplines of the field and cataloguing its advancement since its beginning in 1976.

Crane currently serves as President of the Issue Management Council, a non-profit membership organization she founded in 1988, as a global center of excellence and learning for Issue Management practitioners.  She also leads Issue Action Publications, which she launched in 1982, to create a body of literature to support the development of Issue Management as a distinct discipline.  IAP’s flagship newsletter is Corporate Public Issues and Their Management, still edited by Crane since she began writing for the publication in 1979.

Her introduction to the field began in 1977 when she was an instrumental part of the team that worked with Howard Chase to create the original Issue Management Process Model.  In 2010, she launched Issue Management Innovators as a resource for training and consulting advice to help clients create effective IM processes and tools.

Crane has a liberal arts education, with B.A. in Economics (manga cum laude) from Randolph-Macon Woman’s College.  Hobbies include travel (marking visits to 61 countries and counting), beekeeping and other interactions with the natural world, the arts (they can save our souls!) and flying small airplanes.

Lee Anderson
Lee AndersonIMC Vice President
General Mills
Minneapolis, MN

Lee Anderson is Vice President of Government & Public Affairs for General Mills.  He lead company efforts to establish and advocate for General Mills public policy priorities to government officials and key stakeholders to ensure business success in a dynamic external environment.

General Mills makes food the world loves.  The company is guided by its Accelerate strategy to drive shareholder value by boldly building its brands, relentlessly innovating, unleashing its scale and being a force for good.  Headquartered in Minneapolis, Minnesota, USA, its portfolio of beloved brands includes household names such as Cheerios, Nature Valley, Blue Buffalo, Häagen-Dazs, Old El Paso, Pillsbury, Betty Crocker, Yoplait, Annie’s, Wanchai Ferry, Yoki and more.

Lisa Carr
Lisa CarrIMC Treasurer
USAA
San Antonio, TX

Lisa Carr leads the Reputation, Issues and Crisis Communications team at USAA. Carr and her team are responsible for managing programs and processes designed to protect USAA’s reputation by anticipating and mitigating issues, planning and responding to crises, and inspiring trust with internal and external stakeholders. Carr oversees communications support for USAA’s Chief Legal and Risk Offices. Joining USAA’s marketing organization in 1998, Carr has managed a variety of marketing and communications transformations including high-net worth targeting, shifting to digital channels and targeting by member segment. In 2006, she took a role in Corporate Communications and has since led communications for USAA Bank during the banking and housing crisis and employee communications during the last CEO transition.

Carr has more than 25 years of experience in communications and marketing. Prior to joining USAA, she managed a commercial photography studio in San Francisco and served as a marketing professional for The Gambrinus Company and Columbia Industries, both in San Antonio. Carr graduated from the University of Texas in Austin with a bachelor’s degree in advertising.

Elizabeth Board
Elizabeth Board
GS1
Washington, DC

Elizabeth Board is the Vice President Global Public Policy for GS1, an international standards organization based in Brussels. Board fosters dialogue with stakeholders on policy issues related to the development of a more efficient, secure, and competitive supply chain.

Board currently leads a global policy team engaging with intergovernmental and supranational organizations including APEC, ASEAN, various UN agencies, the European Commission, WCO, WTO and OECD. Previously, as Executive Director of the GS1 EPCglobal Public Policy Steering Committee, she led the development of the industry adopted EPC RFID Privacy Guidelines and Privacy Impact Assessment Tool. Board participated in the US FTC, European Commission and other government’s RFID workshops and was a member of the European Commission’s Internet of Things Experts Group.

Board worked at the U.S. Department of Agriculture as deputy assistant secretary for administration. She was appointed by the USDA Secretary to be a member of the Rural Telephone Bank Board of Directors and co-chaired the reorganization of the USDA field structure committee for a more efficient use of resources and improved delivery of services.

Board worked for President Ronald Reagan as deputy assistant to the President and director of the White House media and broadcast relations office from 1987-1989 and as special assistant to the president and director of the television office from 1985-1987.

Before joining the White House staff, Board worked in the Washington bureau of NBC Network Television News as a network news editor and senior unit manager. Previous media experience includes producing the Washington Redskins Radio Network for ABC.

Board earned a Bachelor of Arts degree, magna cum laude, at the University of Colorado and a Master of Business Administration at George Washington University.

Natalia Cieslik
Natalia Cieslik
World Bank Group
Washington, DC

Natalia Cieslik heads the Global Corporate Risk and Issues Management Team at the World Bank Group. She leads a small team that is tasked with actively managing significant risks and issues as well as creating an institution-wide approach to issue and reputations risk identification and management.

Cieslik was previously an advisor to the managing director of the World Bank Group after leading its broadcast and multimedia team.  She came to the World Bank Group after working for international development NGOs. Before that she was a broadcast journalist. Her extensive experience in development, communications and journalism comes from working in places such as Afghanistan, Myanmar, Sudan, Somalia, Rwanda, South Africa, Iran and Iraq.

Lee Henderson
Lee Henderson
U.S. Bank
Minneapolis, MN

Lee Henderson is currently the vice president of issues management and reputation communications for U.S. Bank, the fifth-largest commercial bank in the United States, where he manages enterprise response communications for reputation issues and adverse events.

Most recently, he worked at Target Corporation, where he led public relations for the retailer’s entertainment, electronics and toy divisions and oversaw internal and external communications for the company’s corporate social responsibility, sports marketing and loyalty programs. Notably, he managed publicity for multiple record-breaking music partnerships with international recording artists such as Taylor Swift, Adele, Gwen Stefani, Garth Brooks and more. He also supported brand integrations with NASCAR and Major League Soccer and built a content-driven influencer program for the retailer’s billion-dollar activewear brand.

Previously, Lee was the associate director of communications for the Guthrie Theater in Minneapolis, serving as the publicist for more than 45 productions, including “The Scottsboro Boys” (pre-Broadway run), “H.M.S. Pinafore” (filmed for the 2011 PBS Arts Fall Festival) and “Little House on the Prairie, the Musical” (world premiere starring Melissa Gilbert). He also managed tourism communications for the Minneapolis Convention and Visitors Bureau and was a tour publicist for “Sesame Street Live” and several other family entertainment brands.

Lee holds a master’s degree in Business Communications from the University of St. Thomas and a Bachelor of Arts in Communications and Theater from Saint Olaf College. He lives in Minneapolis with his partner and their 10-month-old Bernedoodle.

Carrie Houtman
Carrie Houtman
DOW
Midland, MI

Carrie Houtman is currently Director, Global Public Policy & Issues Management.  In this role, Carrie has responsibility for leading Dow’s Global Public Policy Team in the development of sound policy positions on matters of strategic importance to the company. She also has responsibility for developing and implementing Dow’s Global Issues Management Strategy on issues of the highest risk to Dow’s reputation or license to operate, serving as the company spokesperson on key enterprise-wide issues, directing Dow’s engagement on issues with the company’s external stakeholders and providing issues-related counsel to corporate leadership.

Houtman began her career with Dow in 1996 in technical service and development for emulsion polymers and Dow Microbial Control.  She has spent more than 12 years in Environmental Health and Safety, served on the Global Remediation Team as the External Engagement Leader and was Regulatory Services Leader for Michigan and Minnesota sites.  Her seven years in Government Affairs has included representing Dow at trade associations, lobbying on supply chain and remediation issues, and staffing Dow’s Chairman & CEO and other senior executives on domestic and global task forces.

Houtman is a graduate of Pennsylvania State University and is a certified Six Sigma Black Belt and is a Leadership Midland alumnus.  Houtman is on the Board of Directors at the Saginaw Childrens’ Zoo, on the Board of Trustees for the Keystone Policy Center, and is an advisor to the United Way ALICE Program. She has also completed programs in Risk Analysis and Risk Communication at the Harvard Chan School of Public Health.

Nancy Pattarini
Nancy Pattarini
The Paige Group
Utica, NY

Nancy Pattarini is President and CEO of The Paige Group, a New York-based marketing and communications consulting firm serving regional, national and international markets. Established in 1968, the firm’s client base consists of business-to-business, consumer, non-profit, and government accounts serving regional, national and international markets. In addition to its headquarters operations in Utica, New York, The Paige Group has established strategic partnerships across the U.S.A., Europe and Asia.

Nancy specializes in issue and conflict management, providing negotiation, facilitation, and mediation services for a wide range of organizations. Areas of expertise include collaborative group processes, problem-solving skills, interpersonal communications, and consensus building related to mission, policies, and goals. Nancy has led a variety of high-profile stakeholder engagement efforts for corporate boards, private sector management teams, municipalities, public authorities, and state agencies. In over 30 years of experience in counseling and facilitation, Nancy’s proactive, collaborative leadership approach has helped build relationships among management teams, employees, communities, and government.

Nancy holds a Ph.D. in Conflict Analysis and Resolution from Nova Southeastern University. She also has a master’s degree in Communications Management from Syracuse University and a bachelor’s degree in Public Relations from Utica College.