Case Studies

The best examples of issue management in action are recipients of the highest distinction in the field – The W. Howard Chase Award. View a selection of entries demonstrating commitment to a systems resolution of an issue directly relating to the winning organization’s performance.

Previous winners of the Chase Award include:

• Mars, Incorporated (2016) – Added Sugar Policy
• DuPont (2013) – Food Security – Welcome to the Global Collaboratory
• Colorado Springs Utilities (2008) – Construction of a Hydroelectric Facility
• Swiss Re (2006) – Swiss Re’s Group Issue Management (GIM)
• Washington Mutual (2005) – Financial Services for Those Who Serve
• Eastern Idaho Regional Medical Center (2002) – The Open Door Initiative
• DaimlerChrysler Corporation (2001) – “Fit for a Kid” Initiative on Child Passenger Safety
• McDonald’s Corporation (2001) – McDonald’s Animal Welfare Program (MAWP)
• British Columbia Medical Association (2000) – Combining Complex Adaptive Systems Thinking and Issues Management Principles to Deal with the Crisis in British Columbia Health Care
• Shell International Limited (1999) – Corporate Social Responsibilities: Living up to values
• The Prudential Insurance Company of America (1997) – Declining Community Involvement in the US
• Weyerhaeuser Company (1996) – Northern Spotted Owl
• Nova Gas Transmission Ltd. (1995) – Building Cross-Cultural Bridges for Community Solaridity
• Baxter International, Inc. (1994) – Packaging Reduction
• Equifax Inc. (1993) – Privacy
• NYNEX Corporation (1992) – Customer Privacy
• Northern States Power Company (1991) – Acid Rain and Environmental Protection
• Society for Human Resource Management (1990) – Implementing Issue Management to Achieve Association Goals
• Pacific Bell Telephone Company (1989) – Building a Public-Interest Vision
• Dow Chemical Company (1988) – Product Stewardship

Learn more about the W. Howard Chase Award.